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Here are some steps to resolve this:\n\n1. Verify that the payment was made from the correct TeraBox account.\n2. Confirm with your payment provider to ensure the transaction went through.\n3. If both steps above check out, kindly send screenshots of your account and payment details to helpdesk@terabox.com for further assistance.\n\nWe value your trust in TeraBox, and strive to provide the best service possible.","author":{"@type":"Person","name":"flextech-admin","url":"http:\/\/54.199.24.161:8000"}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment2","dateCreated":"2024-05-12 16:36:13","description":"I m purchase terabox premium service,my money is deducted but premium service not active please refund my money, yaha par fraud hota hai koi bhi premium service purchase mat karna bhai ,iski ma chut scamer hai terabox app","author":{"@type":"Person","name":"Vivek Kumar","url":""}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment3","dateCreated":"2024-05-06 14:52:13","description":"This is probably because you're logging into two different TeraBox accounts. TeraBox allows you to register through various channels like Google, Facebook, Apple, email, and phone number. So, it's possible that the premium package you purchased is linked to the account you created through the web browser, not the one on your mobile phone. Try logging in again using the account you registered with via the web browser to access your premium membership. Thank you for supporting TeraBox!","author":{"@type":"Person","name":"flextech-admin","url":"http:\/\/54.199.24.161:8000"}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment4","dateCreated":"2024-03-08 11:49:02","description":"I have purchased a premium package via a web browser, but when I log in using a mobile phone, why is my Terabox account still free?","author":{"@type":"Person","name":"Hawicks","url":"http:\/\/-"}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment5","dateCreated":"2024-01-31 20:48:54","description":"I am sorry for the problem you have encountered. If you have any questions while browsing TeraBox's blog, please feel free to contact the support team at helpdesk@terabox.com To obtain more information and assistance.","author":{"@type":"Person","name":"flextech-admin","url":"http:\/\/54.199.24.161:8000"}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment6","dateCreated":"2024-01-29 05:21:36","description":"Hello, I am unable to login to to my account. I need help doing this","author":{"@type":"Person","name":"Bio","url":""}},{"@type":"Comment","@id":"https:\/\/blog.terabox.com\/terabox-its-time-to-talk-about-us\/#Comment7","dateCreated":"2023-12-19 14:30:35","description":"Hi, don't worry. Our system has unique security technology protection. 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