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  1. My desktop terabox can’t be used. I’ve tried all the above steps, but I still can’t log in, upload or download. After logging in, I can’t load any videos or files. I try to start the desktop version directly on the webpage, but it will show my account login Inconsistent, but the accounts are the same. The mobile phone and the webpage can be used normally, but the desktop version cannot be used. If it can be solved, I will be very grateful

    1. I apologize for the negative experience you had. We haven’t received any similar feedback from other users. If you are unable to log in on both PC and web platforms, please contact our technical support team at with detailed account information and a description of the problem. Our operations team will assist you promptly.
      Thanks for your understanding and continued support!

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